Money was deducted and still no new phone

I would like to log a complaint on behalf of Suzan, regarding a phone that has not been delivered to her, but money has been deducted from her salary.<br> <br> Her details:<br> Suzan Tshimangadzo Maliaga<br> Id nr: ***<br> Cell phone nr: ***<br> <br> She had a faulty cell phone which has been picked up from Sasol block B in December 2014. <br> Since then she has phoned numerous times without receiving a new phone. I even emailed a email on behalf of Suzan to discuss the matter, no reply.<br> On 25th of February 2015, R500 has been deducted from her salary. Suzan is working as a cleaner at Sasol and thus she does not receive a lot of money. So for her to lose R500, is a lot of money.<br> <br> She has been phoning them a few times every month but everytime they give her the same story. They say that a new phone will be delivered to her, well it is already three months later.