Money taken- false promises.

Order placed 5 March, despite lockdown, we received 3 notifications that our order was dispatched (paid in full on 5 March). Today is 21st April. When we finally got through to Homechoice on phone, the man was answered was very unhelpful , rather rude, and said they had given it to Fast & Furious couriers and it was the couriers problem. This is totally unacceptable. I would not recommend Homechoice. Anyone out there had the same experience??