NL
Nontobeko L
1 reviews | Active since Sept 2020
26 Dec 2024, 07:48
Money deducted on my account without my permission
I am not a happy customer Home choice sales agent sold me something and I was told that the payment will be due end of February. It is not the first time I had a problem with home choice I have decide to give them a second chance and now this. The lady that approached me even sent something that I did not order, I sent it back why are the customers are being treated like this now they have debited on my account and I told the lady that I will pay via home choice app because my account is a business account and the lady told me that the payment will be deducted end of February.
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Homechoice's replyOfficial
27 Dec 2024, 09:57Hi Nontobeko,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely
The Customer Support Team
The Customer Support Team
Homechoice's reply27 Dec 2024, 09:57
Official
Hi Nontobeko,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely
The Customer Support Team
The Customer Support Team