SS
Simone S
1 reviews | Active since Jul 2015
27 Jan 2016, 21:51
Mixed payment amounts
Homechoice phoned me on Monday to ask when I am going to pay then I asked for the amount and then it was R325. Just after I putt down the phone I received an sms to say my amount is R111. I sent 3 emails about the mixed amounts but still I have not received any responce.Please help me to find out how they work out what I must pay each month because now the amount differ evey time.
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Homechoice's replyOfficial
28 Jan 2016, 08:23Hello Simonllllle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Best regards,
Homechoice's reply28 Jan 2016, 08:23
Official
Hello Simonllllle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Best regards,