misssing item
<p>I collected my parcels from post office on Tuesday but there is one item(Diego comforter for kids )is missing .on the invoice it appears but is not in the box,only three mink blankets.I fail to understand why didn't you pack it together with Lucy bedding coz there was enough space.you decided to include it with 3 mink blankets in one box whereas one box its only one item.I will be waiting for your solution soon.</p>
Dear Miss J Mohlala
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Dear Miss J Mohlala
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,