misssing item

<p>I collected my parcels from post office on Tuesday but there is one item(Diego comforter for kids )is missing .on the invoice it appears but is not in the box,only three mink blankets.I fail to understand why didn't you pack it together with Lucy bedding coz there was enough space.you decided to include it with 3 mink blankets in one box whereas one box its only one item.I will be waiting for your solution soon. I don't think I will ever order from you because initially my orders were no handled well.I ordered online and paid ,but my orders were not despatched and I asked you why and I was told they can't despatch because I still owe you where as I don't. I asked your ppl to recalculate coz on my side wen I calculate I find that I owe u nothing but your ppl refused and keep on telling me that on their system it says I still owe.I waisted my airtime trying to solve this and at the end my orders were cancelled because you said they are out of stock while I paid long time ago. You said your calls are recorded but u don't listen to those recording.your social media team is unprofessional coz I sent them messages with no reply. Just fix my problem.</p>