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cherilee A
1 reviews | Active since Nov 2015
22 Jan 2019, 15:02
Missing payment is not my fault
I have placed an order on the 16th Jan and made my payment on the 17th and sent the proof of payment the same day . yet almost everyday since then I have been following up as to where my order is because online it still shows that payment hasn't been received. To my dismay I find out today the payment was allocated to the instalment account , why ? When I bought nothing on instalment, yet I'm still waiting for this to be sorted as the girl I spoke to today hardly knew what she was busy doing as I was continuously placed on hold . get my order sorted please I am not happy having to wait on something I already paid for and you guys just blatantly do not respond to my query emails
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Replies (2)
Homechoice's replyOfficial
22 Jan 2019, 15:15 Good Day Cherilee
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Homechoice's reply22 Jan 2019, 15:15
Official
Good Day Cherilee
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
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cherilee A's updateReviewer Update
25 Jan 2019, 08:10And yet it is day 3 since the agent called and no further follow up about where my product is , you guys are wasting my time ,and there is clearly no point in cancelling my order as I might just wait a year to get my money back . this will definitely be my last order with homechoice
cA
cherilee A's update25 Jan 2019, 08:10
Reviewer Update
And yet it is day 3 since the agent called and no further follow up about where my product is , you guys are wasting my time ,and there is clearly no point in cancelling my order as I might just wait a year to get my money back . this will definitely be my last order with homechoice