Missing Payment

I have a Homechoice account. I made a R2000 payment to their listed standard bank account it’s been a few weeks now with contacting their call centers and nobody can tell me where the payment went. They keep telling me the matter has been referred to the missing payments department. The service is terrible, I have to constantly call to follow up on that payment to my account. Countless times I emailed the proof of payment o different people and nobody respond.

Please can some person at Homechoice help and resolve this matter a payment cannot just disappear especially if I have the proof of payment from my bank.

Kind Regards

Munowarah