1 reviews | Active since Oct 2021
Missing Items
I order stuff online and paid cash on the 10th January 2024. No one could pick up the money until the 18th of January 2024. Natasha Har**** was kind enough to sort the problem out and placed my order. I received and sms on Friday the 19th of January 2024. Parcel has been packed and will be delivered by the courier. On Tuesday the 23rd of January 2024 when I tracked the Order, it still said that the parcel is at the warehouse. Tuesday afternoon 14h***41 called advise they want to deliver my parcel. It was delivered only after 17h00 at the office where one of my colleagues received my parcel. She still said that the parcel was opened. The following morning when I received the parcel, I phoned Homechoice immediately reporting that there was missing items. I received *** where they were supposed to escalated the matter and i will receive feedback within 48 hours. On Friday the 26th of January 2024 I phoned again and spoke to Zhahira were she said she will escalated the matter and will come back to me before close of business on Friday. Guess What....NO ONE CAME BACK TO ME. This Morning, Monday the 29th of January 2024 i phoned again, Spoke to Sinethemba and she confirmed that she will ask Zhahira to phone me back regarding my parcel. So lets see if i will receive any communication from Homechoice today,
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We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice