Missing Items & Disgraceful Call Centre Conduct

I am writing to formally document my disappointment at both the failure to deliver my full order and the appalling treatment I received from your call centre staff.

I placed an order for 3 blankets and paid via your "easy payment" method.(Pay just now) and only 1 blanket was delivered and not my complete order.

To my understanding when using pay just now as a payment method , you will receive your goods in full and then pay the balance to pay just now over the next 2 months,however in this case your staff kept insisting that I must pay the balance to home choice in order for me to receive my goods.

I also wrote in and made a follow up call to have my goods delivered on certain days subject to my availability, but the request was not honoured even after the assurance I received from the help desk.

When I called your centre to enquire, I was met with extremely rude and unhelpful agents. They did not take the time to note my exact enquiry, interrupted me, and made no effort to assist accordingly. Instead of listening and resolving your company’s mistake, your staff were dismissive and showed complete disregard for me as a paying customer.

This is unacceptable on two counts: 1. You did not deliver what I paid for. 2. Your staff treated me with contempt when I asked for help.

The lack of customer care I was met with is utterly disappointing, to date I have not received my goods and no follow up contact has been made despite me trying to reach out to your team on all platforms