Missing Item in Order

i ordered a Bella 14pc Double Luxury Plus 6pc Comforter Set. When it was delivered, it did not have the mink blanket although the box was still sealed. I called the call centre with the complaint and was made to sign and send back a Dispute Declaration form. i emailed them the first one on 12/08/2015 an got no response. i called again on 17/08/2015 and was asked to resend the document which i did. i still got no response to that till 26/08/2015 where a lady told me i did not fill it in correctly. i then corrected the mistake and sent it immediately and was told to wait for 48 hours - im still waiting. meanwhile they have already taken the first payment yet im paying for things i did not receive. this is not ayoba Homechoice!!!!