FS
Fundiswa S
1 reviews | Active since Jan 2017
05 Dec 2023, 09:36
Missing item
I ordered 2 items on Nov 22 and only received 1 of the items I had ordered.when I called the contact center I spoke to an extremely rude agent who was only interested in finding out if I want to order, and was really interested about my concern. I then sent an email on the 29th Nov 23 regarding the matter, was asked to provide my details of which I did but yet still I have not received my second item.
I have been with Homechoice for about 6/7 months and I must say it’s been such an unpleasant experience,I don’t even want to begin to speak about the bad customer service your agents provide to their customers
All I need to find out is when my 2nd item will be delivered
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
05 Dec 2023, 09:45Hi Fundiswa.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply05 Dec 2023, 09:45
Official
Hi Fundiswa.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
FS
Fundiswa S's updateReviewer Update
06 Dec 2023, 12:43Hello
Will await for prompt feedback.
Thank you
Will await for prompt feedback.
Thank you
FS
Fundiswa S's update06 Dec 2023, 12:43
Reviewer Update
Hello
Will await for prompt feedback.
Thank you
Will await for prompt feedback.
Thank you