missing info to client

I Ordered a Swindon Bedroom set. I got confirmation that the order was done successful but that was the last. nobody from the dispatch department or warehouse contacted me to say when they will deliver taking into account that goods are coming from Capetown to JHB. The bed was delivered on Thursday 19/02/2015 but then taken back and not informing me on the next step I have to keep phoning them back. today 24/02/2015 I once again called Homechoice to find out where my order is and the consultant said that they did receive the bed back and that they will credit my account. without finding out from me if I returned the goods, which was not the case. they delivered and set up and then they found out that there was *****s missing then they just took the full order back without informing me and even the people at the warehouse doesn't ask their staff questions as to what happened and why this is coming back? this is terrible service. it was not my fault that *****s were missing, I just need my bed ASAP so someone at Homechoice has to make the necessary arrangements to get it to me please?