ZM
Zanele M
1 reviews | Active since Sept 2013
05 Aug 2015, 15:14
Misleading promotions on phone calls
I am a loyal homechoice customer , I received a phone call on an order I made in 05 June 2015 buying a sand Hurst fire place at witch I was told I will receive a slow cooker to my surprise I received a scarf, called customer care a lady told me they were out of stock (slow cookers), again on 07/July I ordered Aylesbury n promised a free blanket of which I did not get. m sorry but I wont again order from the phone calls promos.
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Homechoice's replyOfficial
11 Aug 2015, 14:41Hello Zhanelle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply11 Aug 2015, 14:41
Official
Hello Zhanelle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team