MK
Mathilda K
1 reviews | Active since Sept 2010
11 Aug 2015, 12:15
MISLEADING PRICING
I ordered a cookware on the website and it showed that I have a 25% off clearance discount of R649.75 so I paid R2183.16 now they say I should have paid R2832.91 BECAUSE THEY CANT SEE THE DISCOUNT ON THEIR SYSTEM. I ordered this as a gift for someone and its late already. I should have done research before placing an order with HOMECHOICE. very disappointing for a first time customer.
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
11 Aug 2015, 15:41Hello Girlie25,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply11 Aug 2015, 15:41
Official
Hello Girlie25,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team