nD
nerisha D
1 reviews | Active since Jun 2015
26 Aug 2015, 21:25
misleading of price
I purchased bag set and was told repayment will be R40 a month. Last month I received a statement stating my account is in arrears, I immediately contacted the accounts department to query as I proof of all payment. The call centre agent reassured my account was not in arrears and I was giving a reference number for the call. Then this morning I received a sms stating I need to pay R105. I then called the call centre and was told my account is in arrears as I was supposed to pay R57 not R40. I was shocked as I called in last month and I was not made aware off that amount. Never again will I purchase anything from homechoice, total *******!!!
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Replies (1)Homechoice's replyOfficial
28 Aug 2015, 08:43Hello *********,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply28 Aug 2015, 08:43
Official
Hello *********,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
