Misleading customers

I bought blankets and heater through home choice on the 27 April 2022 with the above reference ***9.they did deliver the heater ,till this far I have never received the blankets ,I have been doing follow up and they never responded to query that I have never received the blankets,when I follow up today 22/06/2002 I was told my blankets were delivered.no email was sent also no sms confirming that I received the merchandise. I'm left with a solution to go to the ombudsman.they charged my account for goods that I have not received. Accordingtoconsumer protection act I as a client must sign when I receive good who signed and received the goods.