WH
Wajeah H
1 reviews | Active since Mar 2015
08 Jan 2016, 15:52
MISLEADING AND NO ANSWER TO THE CALL CENTER
I HAVE BEEN TRYING TO CONTACT THE CALL CENTER AS MY DELIVERY HAS NOT ARRIVED YET, HOWEVER NO ONE SEEMS TO BE ANSWERING. HOMECHOICE IS BAD AT ALMOST EVERYTHING, THE GOODS HARDLY EVER MATCH THEY REQUEST FOR PAYMENT BARCODE. BUT THE BEST PART IS THEIR ADVERTISING \BUY ONE GET ONE FREE"I PURCHASED A SET THAT SAID \""BUY ONE GET ONE FREE\"" AND IT TURNED OUT TO BE A REVERSIBLE DUVET COVER. BEFORE CHRISTMAS THEY CALL ME TO ASK WHEN AM I GOING TO PAY THEM"
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Replies (1)
Homechoice's replyOfficial
14 Jan 2016, 12:38Hello jeah ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply14 Jan 2016, 12:38
Official
Hello jeah ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team