Misleading adverti*****t

I'm KB Nkosi, On the 21 Mar 2022 at 9h00am, a lady who is working for homechoice called me to let me know about a special offer they have at homechoice. The special offer was of buying 1 blanket then you get another blanket free plus a mobicel cellphone .To me that was a good offer , I accepted it and paid on the same day.On the following week I was surprised when 1 blanket and the hand bag was delivered. I then called them to enquire about my gifts.The person who was listening to my story seemed surprised that there was that offer. We then agreed that she will request the call recording to verify if what i was saying was being said to me.I was given the query reference number ***.I have been following this matter since Mar/April after delivery and untill now 15May I'm not getting help,every week when I call I'm being told that they will do a follow up.I'm so disappointed. I have never thought that a big company like Homechoice can do nothing about the complains of the customers .My account number ***, order number ***7.