VU
Very U
1 reviews | Active since Jan 2017
18 Jan 2017, 17:04
Misleading advertising
<p>Homechoice staff harasses me for outstanding funds which they cannot confirm how they got to the amount their catalogue clearly states order now and pay 31st January 2017 then they also not confirming if they credited my account due to them sending me a parcel with missing items their customer service pathetic and their response on hellopeter is also an automated response the consumer protection act needs to get involved here their staff or maybe one lady in paticular was not too pleasant when I spoke to Saith is her name even said she does not want to be rude my goodness seriously is if they doing me a favour I'm supporting them and that's how they treat you </p>
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Replies (1)Homechoice's replyOfficial
19 Jan 2017, 11:53Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply19 Jan 2017, 11:53
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
