Mislead me to place an order by using false Information

Hi

I am a loyal customer at home choice and have been for the past few months. Few weeks back I received calls from Homechoice and they told me that I qualify to order cause I have been paying well and I told them that I want to firstly finish paying the stuff that I currently have from them,this happened for few days.then since they saw that I do not want to order anything else as I stated then they changed their strategy to get me to order cause I received another call on the 18th August 2018 from one of their sales consultants offering me their deals and said “ I have been selected because I have been paying well so if I order I will get a Guaranteed Free Gift which is Fridge, Laptop , TV etc. then I asked her if I order for R1000 will I still qualify for a Free gift(Laptop) and she said Yes but because I was not convinced that its really true I then asked her to call me after 30min which she did not.

I was then called on the 26th August 2018 from a home choice sales consultant (Nolukolo Nxano- ********** ) she stated that because I am a valued customer who has been paying well I qualify to order and get a GUARANTEED FREE GIFT. She then gave me the list of appliances I can order as well as the list of FREE GIFTS I can choose from. I then asked to put her on loudspeaker so that my Wife can hear her and choose something she would like me to order as well as the FREE GIFT. On the recording my wife and I both asked the consultant if she’s sure the GIFT is FREE and there will be no charges and she responded "YES" the GIFT is FREE. We then asked her how is it possible to order Pots worth R999 and get a Hisense fridge for FREE she responded saying that they are clearing stock and from Monday 27th August they will release a new catalogue so they clearing the old stock. She mentioned that I can choose from a fridge, microwave along with other appliances as GUARANTEED FREE GIFT The sale was then confirmed and my wife was excited that she will receive her pots together with her GUARANTEED FREE GIFT. When she was confirming the sale I then asked her to repeat the things she said I will receive which she said (Pots for R999 payment of R219 for six Month and a Hisense Fridge)

On Monday morning 27th August 2018 I called home choice to follow up on my order and to find out when can I expect delivery as I needed to make arrangements to be available and to my surprise I was told there is no order placed by (Nolen and again by Shereen) and the story of the free gift was not true meaning I was misled by Homechoice just so that I can order.

Then a query was logged and I was called by (Tiffini Jacobs-Team learder- ********** ) on 27th August who said she listened to a call recording and she cannot guarantee me what I WAS PROMISED agreed to as I was informed by her Consultant then she said she will get her manager to call me on the 28th August which never happened. On the 29th August I called Switchboard and they said they will ask Tiffini call me till I got a call from Lian Peterson (Escalation Department-EXT15113) who was very RUDE to me telling me that as long as I do not have proof that the order was placed then she will not help me , according to my knowledge another reason why the call is recorded is because we are making a telephonic contract between me and Homechoice which is why I was asked to confirm my details for authentication purpose and as per CPA I have a right to request the recording however when I asked Lian to please send me the 2 call recordings of the 18th and 26th August she told me she cant and she wont do that. Then she said she will speak to other people regarding my request of the recording and get back to me by Friday-31st August which till today she did not.so clearly they know that they deceived me which is why they refuse to send me the call recordings I requested.

So I as a customer wants to know if home choice tricks their customers to place orders and is this the correct/right business practice I was told they will listen to the recording and get back to me which they did however it is now a story of my order was not captured while I know very well that the telephonic contract was concluded by confirmation of sale and I gave a CLEAR YES It makes me wonder how many clients are treated the same as me and how many clients are convinced to order by being deceived with false information

Waiting for this matter to be resolved