Miscredited.

Am very unhappy with the service at homechoice.. On the 23 of December 2020 I bought a headboard at the prominade show room and on the 28 I received an sms to say I can collect my parcel then I decided that I do not want it anymore, I went to them and told them, then they did all the necessary procedures the headboard did not even leave the showroom, I left and was told that they will return it. In February I received an sms to say I must pay my 1st installment for the headboard, I called them with no success and went to the showroom to report the matter and they also promised to sort it out for me till today I still owe homechoice R5000 for an item that I do not have. I would like this matter resolved as it will interfere with my credit profile.