1 reviews | Active since Jul 2019
Mis leading clients to make sales
So I recently bought a microwave from Home Choice where I was mis led on the price.I was given R3000 credit then I took the microwave o R2600 debit order was R185.81,debited order gets canceled and they intiat R277.31 which i leave the following month they deduct R267.83 then I tried getting hold of them trying to find out the discrepancy they eventually call after I reversed the money as reference didn't correspond. Now I get continuous call from agents when I ask to speak to a tl they drop the call when I then called again I ask what does the notes say and they reply I dropped the call,the recent agent refused to let me speak to a to and I will never speak to tl cause I'm rude as she was the one being rude out of frustration I 🤬.
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team