********* ****mers

Simply put, HomeChoice are ****s. I emailed them repeatedly asking when I would receive my purchase, and received no response. I phoned the call centre on day 15 post purchase, (website says days, not business days), and the agent cited business days, and I should continue waiting. Product arrived 1 business day later - 22 days post purchase. The product (a 3 pot slow cooker) was unusable - the glass lids didn't fit the slow cooker pots, and the pots didn't fit into the holes in the housing provided. The paint was already scratched off the dials. And anyone using a slow cooker knows - the lids need to fit the pot to make a water seal to keep the moisture and heat in. I could get my pinky finger in the gap left - completely useless. I immediately sent the return request (within 15mins of opening the package - 1 April). It was collected from me within the 7 day timeframe. It took another 6 days for them to send me a message confirming the product had been dropped off at the depot (17 April). On their website in the terms, the understanding is that the product will be reviewed in 14 days, client will receive the report of whether they will accept the return or not, and money will be paid. I am now at 13 May, with no email, or money. I phoned the call centre and the agent said that they wait for the client to request a refund. She confirmed that this is NOT in their terms or on their website. And now I have to wait another 5 - 6 days for them to process the money they have merrily been sitting with for a month! Poor communication, terrible ethics.