RM
Rachel M
1 reviews | Active since Mar 2023
29 Dec 2024, 17:11
****** ****mers
Guys first of all I ordered a Silver Laptop, and they delivered a Black laptop I filled for a return they took over 2 months to get back to me when they do they tell me that I was not supposed to have open the package like how the hell was I supposed to see the product?? Now the laptop was 6999 and the bill came saying 12999 now I have over 6 months paying for this, but the balance is not moving they are charging me interest even though I pay on the 25 and the account is due on the 1st am I missing something here?????? Guys if you can stay away from This ****mers of people
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Homechoice's replyOfficial
30 Dec 2024, 08:09Hi Rachel,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team
Homechoice's reply30 Dec 2024, 08:09
Official
Hi Rachel,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team