TM
Tandabantu M

1 reviews | Active since May 2017

03 May 2017, 12:04

MASTERS OF *****

<p>Good day</p> <p>I hereby would like to lodge a complaint about a letter that I received from Home choice in March saying that I owe them.</p> <p>I used to have an account way back almost 10 years now, when I called the call center to query this a lady told me that I also bought something last in February 2017 which I did not.</p> <p>This is call ref no: ********** 73 – they gave me.</p> <p>My account no: ********** 03</p> <p> </p> <p>They said i must send an affidavit confirming that i do not owe Homechoice a cent, I send all that on the 24th March 2017 with no responds, with no one coming back to me telling me of the progress on the query, I'm now gonna be blacklisted for something that i never did, I need a response on this as a matter of urgency and need my name to be cleared from Homechoice they are pathetic!!!</p> <p>The e-mail I sent is sitting wiht the ***** department the e-mail they gave it's :: ********** which I even doubt if it works as the number on the letter they sent : ********** it's not working as well, they removed my number on the system and the company name is not the same as the one I work for.</p> <p> </p> <p>These Homechoice ****** must please resolve this and delete my account completely form their system.!!!</p>

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Replies (2)
Homechoice
Homechoice's reply03 May 2017, 12:19
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

TM
Tandabantu M's update17 May 2017, 13:58
Reviewer Update

I still have not received feedback about this query, this tells me that this was a purposeful ***** that was done on this account.

No is contacting me , Firdous Abdulla ********** from home promised me heaven and earth about this and nothing is happening, please i need an urgent update on this before I take up with my legal team.