1 reviews | Active since Jul 2017

01 Jul 2017, 12:54

many months later no review

<p>Homechoice is the worst company ever i have asking for a refund since 5 months i still haven't gotten my money back. They first ask ypu to verify you are card owner depspite having used that card a number times with themx i am asked top go through a full RICA to be told there is ***** at my address and order is being cancvelled. Despite many e mai;s and calls and assurance of a refund my R5000 is still outstanding. THey want my CVV which has no relevance. In all cases of online sales funds are immeditely refunded to the card they came from. I am fed up of this company and they come across as *****s not their customers. I was told that it takes 7 to 14 days for a refunds and now i am months in counting ...their customer service is really terrible they honestly don't care on how they treat their customers. i am alsways told we are busy we are working on it credit will be processed in three days. they really need to sort their service out its the worst i have experienced. their rating and performance is so poor they should be reported for their poor responses</p>

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Replies (1)
Homechoice
Homechoice's reply03 Jul 2017, 08:50
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team