gM
grace M

1 reviews | Active since Oct 2012

13 Jun 2016, 09:59

LOST PARCEL - HOMECHOICE

<p>I ordered and paid for a food warmer cash, unfortunately i obviously did not make sure that the delivery address is updated. after 3 weeks of waiting i received a message to say, we hop eyou are happy with your parcel that was recieved by a third party. i undertand that the driver went to the wrong address, does that mean he had to deliver to the wrong people???</p> <p>TRACKING NUMBER : PFS ********** 1</p> <p>Malla the RTT sales person does not seem keen in following up my parcel, she wants me to go back to the old address and yet i do not even know who received the parcel.</p> <p>please sort this our as it does not make sense</p>

0
Replies (1)
Homechoice
Homechoice's reply13 Jun 2016, 13:54
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team