LOST ORDER

<p>I HAVE HAD THE WORST TERRIBLE CUSTOMER EXPRIENCE WITH HOMECHOICE. I HAVE PLACED AN ORDER AND PAID CASH. RECIEVED AN SMS TO SAY MY ORDER HAS BEEN DELIVERD AND MBALI KHUMALO, MY COUSIN ACCEPTED THE ORDER ON MY BEHALF. I PHONED HOMECHOICE IMMIDIETLY TO TELL THEM THAT I DO NOT HAVE A COUSIN BY THAT NAME AND I DO NOT LIVE ON THAT ADDRESS. </p> <p>THIS IS FOR THE SECOND TIME I HAVE TO FIGHT WITH HOMECHOICE FOR ORDERS, I HAVE PHONED IN SEVERAL TIMES TO VERIFY MY ADRESS, WAS ASKED TO SEND IN MY PROOF OF RESINDENCE WICH I DID, BUT ALL OF THIS CLEARLY DID NOT HELP.</p> <p>AS FAR AS I KNOW WHEN YOU DELIVER SOMEONES PARCEL YOU HAVE TO MAKE ARRANGEMENTS , PHONE ,CONFIRM AND ASK FOR PROOF OF IDENTITY, WHICH IN THIS CASE WAS NOT DONE.</p> <p>I PHONED IN MORE THAN 20 TIMES AND I AM BEING SENT FROM PILLAR TO POST, AT TIMES GOT SHOUTED AT AND GOT CUT OFF. A LADY BY THE NAME OF NATALIE WAS SUPPOSED TO PHONE ME BACK IN REGARDS TO THE REQUEST THAT WAS LOGGED, BUT NOOOO! NO RESPONSE WHATS SOEVER.</p>