MM
Mabatho M
1 reviews | Active since Oct 2023
12 Dec 2025, 16:37
Lost blanket on delivery
I am writing to express my disappointment with the handling of my recent order. I purchased three blankets on special for R1699, but only two were delivered—one blanket is missing.
When I raised this issue, I was offered a discount of R566 or the option to return the two blankets. I specifically requested the missing blanket because I need the complete set of three as originally ordered. My question is: will a R566 discount buy me the same blanket? Why am I not being offered a full refund of the missing blanket or a replacement for the missing item?
I expect a prompt resolution to this matter, as the current offer does not adequately address my concern.
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
13 Dec 2025, 08:39Hi Mabatho,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply13 Dec 2025, 08:39
Official
Hi Mabatho,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
MM
Mabatho M's updateReviewer Update
13 Dec 2025, 11:48Missing Blanket PF***7-1 To Make makd matter worse Mavuso Ntsizi closed the matter with the following.
Good day,
As per our previous email we have been waiting for response from you.
We would like to advise you that the query has been closed due to no response/feedback from you.
Should you wish to re-open the query, please ensure you contact us and supply all the relevant details.
(This is how Mavuso slammed my querry by just closing it without resolving this matter to my satisfaction. So this shows that it was a take it or leave it situstion. Very poor customer service by Mavuso Ntsizi)
Good day,
As per our previous email we have been waiting for response from you.
We would like to advise you that the query has been closed due to no response/feedback from you.
Should you wish to re-open the query, please ensure you contact us and supply all the relevant details.
(This is how Mavuso slammed my querry by just closing it without resolving this matter to my satisfaction. So this shows that it was a take it or leave it situstion. Very poor customer service by Mavuso Ntsizi)
MM
Mabatho M's update13 Dec 2025, 11:48
Reviewer Update
Missing Blanket PF***7-1 To Make makd matter worse Mavuso Ntsizi closed the matter with the following.
Good day,
As per our previous email we have been waiting for response from you.
We would like to advise you that the query has been closed due to no response/feedback from you.
Should you wish to re-open the query, please ensure you contact us and supply all the relevant details.
(This is how Mavuso slammed my querry by just closing it without resolving this matter to my satisfaction. So this shows that it was a take it or leave it situstion. Very poor customer service by Mavuso Ntsizi)
Good day,
As per our previous email we have been waiting for response from you.
We would like to advise you that the query has been closed due to no response/feedback from you.
Should you wish to re-open the query, please ensure you contact us and supply all the relevant details.
(This is how Mavuso slammed my querry by just closing it without resolving this matter to my satisfaction. So this shows that it was a take it or leave it situstion. Very poor customer service by Mavuso Ntsizi)