KM
Kgomotso M
1 reviews | Active since Jun 2020
28 Dec 2023, 12:34
Long Awaited Delivery
I placed an order for 3 items on the 30th of November.According to their website orders are delivered between 5-15 working days.I only received 2 items from the whole order,I am still waiting for the last item.Every time I call I speak to a consultant and my call always gets cut without anyone telling me when I will get the rest of my order.Also,the courier company details are not shared with us so that we can enquire.I am so annoyed because after holding for almost 20 minutes I get cut off and no one bothers to call back.
Dissapointed customer. Kgomotso
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
28 Dec 2023, 13:48Hi Kgomotso.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply28 Dec 2023, 13:48
Official
Hi Kgomotso.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
KM
Kgomotso M's updateReviewer Update
29 Dec 2023, 17:5024hrs later,I still havent received feedback regarding the status of my order or why it is still not delivered.I had to cancel my December plans because I didn't know when they'd pitch up.30days later,still no answer..So much for service!
Utterly disgusted
Utterly disgusted
KM
Kgomotso M's update29 Dec 2023, 17:50
Reviewer Update
24hrs later,I still havent received feedback regarding the status of my order or why it is still not delivered.I had to cancel my December plans because I didn't know when they'd pitch up.30days later,still no answer..So much for service!
Utterly disgusted
Utterly disgusted