1 reviews | Active since Jan 2018
Livid First Time HomeChoice Buyer
As a first time buyer from Homechoice I was extremely excited to receive my order of a 6 piece Kenzo duvet set. This excitement quickly turned into a bitter after taste! Firstly, the driver delivered to me late. I had to phone numerous times to check up on my delivery.
Upon receipt thereof, it turned out to be an incorrect order! A 2 piece duvet set instead of 6! The details on the package has mine and another customer's on it!
I am now battling to return this order as there haven't been any responses to my emails nor sms messages. I got through to the customer service who advised that I should send the order back via Post or deliver to Homechoice. Which I want to know the following: Why should I pay for an incorrect order and bad service on their end?
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you