Livid Customer

Hi, I have placed an order in 25th July 2018 and paid for the goods on the 04th August 2018 and to date I have not received my order. When I contact the call center and speak to an agent they cannot assist me and when I ask to speak to the team leader or manager they are not available. I've been told that they will contact me but until today I have not received any feedback from them. I feel grieved and disappointed in the way I'm being treated. Below please find my till slip. Pick n Pay - WC33(3133) - Promenade on 2018/08/04 @ 15:56:50 (15:56:50) SALE WITH BILL PAYMENT (15:56:50) 0 BABY POT&FLAVOURED BUTTER 1.0 @ 20 15 TE (Non VBS Value on Line) - "*-DELETED-*" : ********** 415 -5 (15:56:52) 1 BABY POT&FLAVOURED BUTTER 1.0 @ 20 15 TE (Non VBS Value on Line) - "*-DELETED-*" : ********** 415 -5 (15:56:54) 2 FAT FREE FRESH MILK 2L 1.0 @ 21.99 19.99 #VIT Product Markdown - "W846 MMWCHS2417 WC Sat Press" : ********** 08 -2 (15:56:55) 4 LARGE CARRIER BAG 1.0 @ 0.55 0.55 (15:57:02) 5 SWEETCORN BULK PACK 1.0 @ 38.99 38.99 #VIT (15:57:11) 7 APPLES CRIPPS RED 1.0 @ 25.99 25.99 #VIT (15:57:59) 9 20MX300MM 1.0 @ 25.99 25.99 (15:58:01) 10 ZIGZAG CHARCOAL MAN T/BRUSH 1.0 @ 32.99 32.99 (15:58:02) 11 ZIGZAG CHARCOAL MAN T/BRUSH 1.0 @ 32.99 32.99 (15:58:03) 12 HEAT PATCH LOW BACK&HIP1EA 1.0 @ 74.99 74.99 (15:59:02) 13 Bill Payment : HomeChoice 1.0 @ 3 ********** Ref : PP ********** 917 Response Code : 000000(Request successfully processed) Transaction Ref : ********** ********** ********** ********** Transaction ID : ********** 6813 Account : ********** ********** 6 Basket ID : ********** 6 (16:01:32) 16 STUYVERSANT SC 20EA 1.0 @ 36.5 36.5 (16:01:32) 17 STUYVERSANT SC 20EA 1.0 @ 36.5 36.5 (16:01:34) 18 STUYVERSANT SC 20EA 1.0 @ 36.5 36.5 (16:01:35) 19 STUYVERSANT SC 20EA 1.0 @ 36.5 36.5 DUE VAT INCL 3959.48 -------------------------------TENDER------------------------------- (16:01:59) 0 VISA : 448386******1790 3959.48 Source : CHIP Paynet # : PN ********** 139 Media Description : VISA DEBIT CHQ Resp Code: : 00 Auth Code: : 446015 (16:01:59) 1 CHANGE 0 TOTAL VALID ITEMS 15 -----------------------------TAX INVOICE----------------------------- 1. VAT INCLUDED @ 15.0% 44.81 ----------------------------Loyalty Cards---------------------------- (15:56:57) SmartShopper : ********** ********** 29 *469 ********** ***8.08.04 16:02:00