SM
Skhumbuzo M

1 reviews | Active since Apr 2017

21 Apr 2017, 09:32

Listed on ITC by Home Choice for a ********** account

<p>I discovered 2 weeks ago through my bank that I have an adverse listing by Home Choice and I have never had an account or bought any goods from Home Choice in my life. I that searched on internet for their contact number ********** 635 and called this number. I got through to one of their consultants and I was asked to fax through an affidavit and copy of my ID which I did on Thursday 13/04/2017 and also followed up with an email sent to *****dispute@homechoice but to this date no one has contacted me.</p> <p>&nbsp;</p> <p>I was told last week that there was 48 hours turn around time for these queries but I have not heard from them and now every time I call this number they will ask for my ID number and my query than they cut the call.</p> <p>&nbsp;</p> <p>Please help as I really don't know what to do now.</p> <p>&nbsp;</p> <p>Regards,</p> <p>Skhumbuzo Mqadi</p>

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Replies (1)
Homechoice
Homechoice's reply21 Apr 2017, 11:31
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team