Lies! They haven't 'called me to provide an amicable solution'

<p>Homechoice no longer my choice</p> <p>I bought a pair of boots which were on sale last year in summer and obviously started wearing them now. I wore them the first time and thought they were a bit tight but figured they are leather and will conform to my foot in time. I then wore them a second time and 1 shoe is becoming fine yet the other is still rather tight. As I took them off I notice that the shoes have contradicting labels on them. On the bottom of the shoes they are both written size 8. Yet on the inside one shoe says 8 while the other says 7! Coincidentaly thats the tight one. </p> <p> </p> <p>I called the call centre and they say to me its been too long since the purchase and they can't do anything for me. I just spent more than a R1000 for a pair of shoes which came from the manufacturer with this fault and now its MY problem! They need to take accountabilty ans recognise that even their quality control missed this. I am so infuriated and I'm shutting down that account. These people do not care for their customers at all. </p> <p> <br />Share<br />Follow<br />Like<br />Leave a Comment<br />Write a Review<br />Report this review</p> <p><br />Jul 8, 2016<br />1 month ago<br />Official business reply:<br />Hello Thandeka Muzata , Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team</p> <p><br />Jul 14, 2016<br />1 month ago<br />Noma123456:<br />Waiting for...."One of our team will be in touch with you shortly to provide you with an amicable solution."</p> <p><br />Aug 1, 2016<br />3 weeks ago<br />Noma123456:<br />now 3 weeks later and still no phone call or email.....</p>