Lies, ******* service and disappointment

I saw an advert on Facebook where u can WhatsApp an agent and make an order. Upon approval you were asked to send bank statements. First of all I did not ask them to make the order on my mother's name just use the bank account for debits as my mom received my money. Secondly I message the agent Clement and he had said the account was approved and that the stuff would be couriered. My mom received a call from home choice stating that she was behind on a payment but nothing had been delivered. Then when I queried Clement then said that we would have to replace order. All good and well we agreed to do so. There after I contacted Clement again and asked him the status. He said I should call the courier company myself as the stuff had been collected from the offices. I waited nothing arrived. Shortly after that there was a message stating the order had been declined. I have all communication saved between him and I.