jC
jennifer C

1 reviews | Active since Mar 2015

20 Mar 2015, 17:01

legal/customer service pathetic and ********l

I HAVE BEEN STRUGGELING SINCE 2013 TO CLEAR MY NAME WITH HOME CHOICE WHO HAVE REPEATEDLY HANDED ME OVER TO DEBT COLLECTION AGENCIES DESPITE ME HAVING SENT IN 2 DIFFERENT AFFIDAVIDS FROM THE POLICE STATING THAT THE PACKAGE THEY ARE CHARGING ME FOR HAS NOT BEEN DELIVERED TO ME BUT HAS BEEN SIGNED FOR BY A WOMAN I DON'T KNOW STATING THAT SHE WAS MY DOMESTIC WORKER. I HAVE REPEATEDLY PHONED HOMECHOICE CUSTOMER CARE AS WELL AS THEIR LEGAL DEPARTMENT AND ALL OF THE PEOPLE I SPOKE TO SAY THEY EITHER CANNOT HELP ME OR THEY WILL PHONE ME BACK OR THEY SAY THEY HAVE NO RECORD OF MY PREVIOUS CORRISPONDENCE WITH THEM. <br> <br> I CANNOT SEE HOW IT CAN BE EXSPECTED OF ME TO PAY FOR GOODS I DID NOT RECIEVE.<br> <br> I HAVE NOW BEEN PUT ON ITC AND NOW CANNOT PURCHASE A VEHICLE BECAUSE OF HOME CHOICES *********** AND USELESS STAFF AND SERVICE<br> <br> AFTER 3 YEARS I WISH HOME CHOICE CAN SORT THEIR USELESSNESS OUT SO I CAN GET MY GOOD CREDIT RECORD BACK THAT I WORKED HARD TO MAINTAIN.

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Replies (1)
Homechoice
Homechoice's reply25 Mar 2015, 09:53
Official
Hello jen1986,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team