Latest balance amount and settle amount differs within the same Month. (Settle amount being more than latest balance)

Item: Homechoice
Rating: 1
Author: Lize-Marie Van Onselen

I received an sms when I made a monthly payment that the latest balance is R6352.38 on my account (within the same month) I paid the full balance of R6352.38, and just after that I was notified that the settle amount is R6446.00 How can there be a difference of R93.62 be after I received the latest balance in the same month.?

Helpful (0)

Replies (3)

Homechoice's replyOfficial

22 Sept 2020, 08:28

Hi Lize.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice

Homechoice's reply22 Sept 2020, 08:28

Official

Hi Lize.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice

LVO

Lize-Marie Van Onselen's updateReviewer Update

22 Sept 2020, 08:37

Thank you for your reply, I would like to know now if my account is settled or do I have to make a payment again for the R93.62 difference between the latest balance and settle amount? Thanks

LVO

Lize-Marie Van Onselen's update22 Sept 2020, 08:37

Reviewer Update

Thank you for your reply, I would like to know now if my account is settled or do I have to make a payment again for the R93.62 difference between the latest balance and settle amount? Thanks

LVO

Lize-Marie Van Onselen's updateReviewer Update

29 Sept 2020, 10:01

Still waiting for a reply since I have send my proof of payment, also still waiting for the settlement letter. No replies on my emails

LVO

Lize-Marie Van Onselen's update29 Sept 2020, 10:01

Reviewer Update

Still waiting for a reply since I have send my proof of payment, also still waiting for the settlement letter. No replies on my emails