MS
MAUREEN S

1 reviews | Active since Mar 2013

11 Oct 2015, 15:01

Late or no delivery

I ordered a coffee table and arranged for delivery afteroon after 2pm. Friday after at 2.30pm i was called and told they would deliver in an hours time. no one showed up. i called the delivery guy after 5pm and he told me that he had car problem and would call me Saturday. Saturday came and went and no phone call no delivery. Sunday morning i was woken up by a call at 8.30 telling me delivery would be made Sunday! i have been sitting at home waiting for delivery and shelved all my plans for 3rd day. Its 3pm! when is the coffee table.going to be delivered. i can not take this anymore. this is unacceptable and extremely poor service. Can someone please contact me and or cancel my order. i am had it.

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Replies (1)
Homechoice
Homechoice's reply15 Oct 2015, 14:04
Official
Hello Mona75,

Hello sadjecko,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team