LATE & NO DELIVERY

Good Morning,<br> <br> On the 19th November 2015, I ordered a cam recorder & a slipcover. I received a confirmation of the order, smses and a call confirming delivery address.<br> <br> I only received a slipcover on the 14th of December 2015. I phoned (same day) & enquired about the cam recorder, was told that they tried to deliver it but could not reach me but they will notify their Joburg depo to re-dispatch it. This was rather very confusing because I had received the 1 item but could not reach me for the other item & I had placed a single order, both the item should have been delivered together, how did it happen that they deliver 1 item and not reach me for the other item. The agent I spoke to made a note that the cam recorder should be re-dispatched and if I don't get it I should phone again on the 18th of December. <br> <br> I didn't receive it & I phoned them on the 19th of December, agent told me that there is a note on the system for the cam recorder to be re-dispatched and I should get it before xmas. Monday the 21st December I phoned & was told the parcel is on its way back to Cape Town because they did not reach me. I sent them an email complaining to this day they have not responded.