AL
Alicia L

1 reviews | Active since Apr 2017

24 Apr 2017, 18:25

Late delivery horror, lost driver the works

<p>On the fifth of April 2017 I placed an order for a Hilary 14 piece deluxe comforter set and its been 2 weeks but anyhow thought nothing of it, today 24/04/2017 I receive a call from the Homechoice drivers telling me my address doesn't appear on their GPS which is strange because deliveries have been made to my house without a problem before!,I gave them directions and of cause they were too stubborn to listen for one minute and they insist that my address is not appearing on their GPS so I guess myself and other competent drivers who have been here before are wrong, Homechoice the late delivery dibacle is really getting on everyone's nerves we pay for good service and end up having to call your drivers spending my money and waisting my time only for them to tell me there will deliver tomorrow, they better deliver because I certainly won't pay for parcerls I didn't receive, call your drivers ********** 557 and ********** 521 this are the numbers they called me with </p>

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Replies (1)
Homechoice
Homechoice's reply25 Apr 2017, 08:16
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team