1 reviews | Active since Jun 2016
Laptop sent for repairs
<p>I bought laptop on credit from Homechoice in 2014, but in 2015 it started to give me problems. I then called Homechoice to let them know, since its insured with them. They told me that, they will have to book it in for repairs. They book it in from the 4th Dec 2015 & send it to Cape town in their Warehouse. Once I discovered that the laptop was sent to Cape Town I asked them to return it without fixing it since I'm using it, I was promised that it will be returned in Dec 2015 just before 31st of Dec. But up until today, its been 7 months now without a laptop and yet I'm still liable for payment of the laptop every month. I called them every week and emailed them but I only recieve same response that the laptop is still in for repairs. I tried to stop paying hoping they will return the laptop but that also failed.</p> <p>At this moment its been 7 months the laptop is still with Homechoice but I'm paying every month. I dont know what to do anymore coz I feel like I'm being ****** by Homechoice. Everytime I called and asked about it they will say they will escalate the matter to the Manager but they never bothered to come back to me till today. </p> <p>Please advise me what to do in this case?</p>
Even though Homechoice was fast to respond about my review but I am still disappointed after I was promised that the laptop will be returned to me. Its been 5 working days still waiting, but on the 28th Jun 2016, I called this no ***according to their response above but I was told to contact Finchoice as they dont deal with follow up of repairs.
It seems as if the response was just brushing me off so that I wont write about the poor service again of which I'm still recieving poor service.
Even though Homechoice was fast to respond about my review but I am still disappointed after I was promised that the laptop will be returned to me. Its been 5 working days still waiting, but on the 28th Jun 2016, I called this no ***according to their response above but I was told to contact Finchoice as they dont deal with follow up of repairs.
It seems as if the response was just brushing me off so that I wont write about the poor service again of which I'm still recieving poor service.
