Laptop Purchased, sent for Repairs and Missing

Item: Homechoice
Rating: 1
Author: Reshika Dhani-Jacobs

Lucinda Jacobs purchased a laptop from Home Choice on the 12 May 2020. It stopped working and was sent for repairs back to Homechoice on the 15 September (Prestigio). The laptop was then replaced and sent back to Cape Town Home Choice on the 9th October. The waybill number is ***9.

Lucinda has called Prestigio and spoke to Regina. No one knows where this machine is. It cannot be located and this matter has been passed from one person to the next. Please can someone call *** Lucinda Jacobs urgently in order for this laptop to be returned.

Helpful (0)

Replies (2)

Homechoice's replyOfficial

03 Dec 2020, 15:18

Hi Reshika.

One of our staff members will contact you shortly.

Speak to you soon,
Homechoice

Homechoice's reply03 Dec 2020, 15:18

Official

Hi Reshika.

One of our staff members will contact you shortly.

Speak to you soon,
Homechoice

Reshika Dhani-Jacobs's updateReviewer Update

28 Dec 2020, 12:02

Still not resolved with NO laptop. Do you really expect the customer to pay monthly for despicable service.

Where is the Laptop? No one at Home Choice knows?
How can this be?
There are checks and mechanisms for this kind of enquiries called REPAIRS

Reshika Dhani-Jacobs's update28 Dec 2020, 12:02

Reviewer Update