Laptop purchase

Dear HomeChoice Customer Service,

I am writing to formally express my dissatisfaction regarding the recent purchase of a laptop from your company. As a loyal HomeChoice customer, I trusted your sales team, but the experience I’ve had with this purchase has been extremely disappointing.

When I was contacted by your salesperson, I was told that the laptop was on sale as part of a special promotion. However, upon receiving the product and checking the invoice, I realized that the price listed is the original price of the laptop. After comparing it with other retailers, I can confirm this is not a discounted price as was claimed.

In addition to this, I was not informed about the additional delivery fee and facility account fee during the call. These extra charges were completely unexpected and have further added to my frustration.

The salesperson also assured me that the laptop was a good product and encouraged me to purchase it. She even stated that if I was not happy with the product, I could return it. However, when I tried to return the laptop within three days of delivery, I was told it would not be possible because I had opened the original package. How was I supposed to check the invoice or the product without opening the package?

I am deeply dissatisfied with this experience and feel deceived by the salesperson. I no longer want this product and request that you arrange for the collection of the laptop at no cost to me. I am not willing to pay such a high price for a product I was misled into purchasing.

Please address this issue urgently and confirm the steps for returning the laptop. I trust that HomeChoice values its customers and will take the necessary action to resolve this matter fairly and promptly.

Looking forward to your response.