Laptop

I bought laptop from the above mentioned company a few months ago.I ALSO TOOK OUT INSURANCE WITH THEM AND MY DEVICE IS STILL UNDER WARANTEE.ON THE 26TH OF OCTOBER I CALLED THEM TO ADVISE THAT THE LAPTOP JUST STOPPED WORKING AND I WAS ADVISED THAT BECAUSE I HAVE INSURANCE THEY WILL COLLECT AND FIX OR REPLACE IT.WHAT ****ES ME OFF IS THAT NOT ONLY DO THEY EXPECT ME TO PAY R400 ACCESS BUT THEY STILL HAVE NOT COLLECTED THE DEVICE.WHY SHOULD I PAY ACCESS IF THE DEVISE JUST STOPPED WORKING NOT MY FAULT AND NO ONE IS CONTACTING ME TO COLLECT THE LAPTOP.TAKE NOTE THAT I AM STOPPING YOUR DEBIT ORDER AND U WILL NOT BE PAID UNTIL MY **** IS SORTED OUT.I AM NOT PAYING FOR SOMETHING THAT I AM NOT ABLE TO USE.OR COLLECT IT AND CANCEL MY CONTRACT.IF U LIST ME FOR NOT PAYING I WILL TAKE THE MATTER TO THE OMBUDSMAN AND ANY WHERE ELSE I NEED TO, TO ENSURE THAT THE COMPANY IS EXPOSED FOR BAD PRODUCTS AND BAD SERVICE