MR
Mark R

1 reviews | Active since Oct 2017

18 Oct 2017, 11:01

LAIR LAIR HOMECHOICE

Im a customer of homechoice. A month ago i had a enquiry and as they have a call back service i used it after the call centre gave me the option as they were busy. I waited and waited (i ordered a radio for my sons birthday 2 weeks before i received the radio a week and a half after his birthday.)then i send them an email asking again where my goods were a day later a i received which seems to be an automated message that they tried to call me in the past 2 days, Strangely no calls from homevhoice since i opened mynaccount. On the 4 th October i ordered a starry cubboard ever since then i had to phone numerous times send emails and guess what, i received again word by word the same message that for the past two days they have been trying to get hold of me. That is the biggest b...... ive ever heard. That is an automated message been send to all the numbers thats requiring a call back. So i decided to phone them this morning the 18 th October i have spoken to between 5 and 6 (i dont know what to call them as they cant even put me through to the relevant person) they start by asking you security questions after about 20 questions they fail to put you through to the relevant department and they drop the phone so then i have to go through this every single time without success i spend almost R 40 without even speaking to the relevant petson. These guys dont know what they are doing at all i managed to ask the one lady ( they cant be called operators as they cant operate a phone)what is the delivery time and she said 14 days if you go to there website they actually say 5to 10 days. This is the type of people you have to deal with. All i can say after you open your account you get bombarded with homechoice emails of specails service though is NON existent. Stay away as you will only have high telephone bills and non delivered items. Stay AWAY

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Replies (2)
Homechoice
Homechoice's reply18 Oct 2017, 11:10
Official

Good Day Mark Ruth,

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Monique

Customer Support Team

MR
Mark R's update23 Oct 2017, 07:41
Reviewer Update
I have send you numerous responds without any success. Monique Muller has asked for my number so she can get hold of me. I have send her an email with everything ( not that anything has changed) and im still waiting for a response from her also. Now your delivery time is from the 4 th today is the 23 already and im still waiting and weekends isnt an excuse as my one order was delivered on a sunday where i had to return home and collect the parcel. So im calculating weekends in. You however state in your home page 5 to 10 days where do you get this from is it not for people staying within 1 km from your Head office in Cape town. Because every single delivery took 3 to 4 weeks. And im staying in Central Germiston. And by the way apology not accepted as you cant even try to sort out the problem nor even pick up a phone and phone me, instead you send me automated messages. Now i need someone higher than Monique to speak to and i will continue to spread the truth rather than people having to sit with your lies later. Or you can prove me wrong. Your choice.