1 reviews | Active since Oct 2017
LAIR LAIR HOMECHOICE
Im a customer of homechoice. A month ago i had a enquiry and as they have a call back service i used it after the call centre gave me the option as they were busy. I waited and waited (i ordered a radio for my sons birthday 2 weeks before i received the radio a week and a half after his birthday.)then i send them an email asking again where my goods were a day later a i received which seems to be an automated message that they tried to call me in the past 2 days, Strangely no calls from homevhoice since i opened mynaccount. On the 4 th October i ordered a starry cubboard ever since then i had to phone numerous times send emails and guess what, i received again word by word the same message that for the past two days they have been trying to get hold of me. That is the biggest b...... ive ever heard. That is an automated message been send to all the numbers thats requiring a call back. So i decided to phone them this morning the 18 th October i have spoken to between 5 and 6 (i dont know what to call them as they cant even put me through to the relevant person) they start by asking you security questions after about 20 questions they fail to put you through to the relevant department and they drop the phone so then i have to go through this every single time without success i spend almost R 40 without even speaking to the relevant petson. These guys dont know what they are doing at all i managed to ask the one lady ( they cant be called operators as they cant operate a phone)what is the delivery time and she said 14 days if you go to there website they actually say 5to 10 days. This is the type of people you have to deal with. All i can say after you open your account you get bombarded with homechoice emails of specails service though is NON existent. Stay away as you will only have high telephone bills and non delivered items. Stay AWAY
Good Day Mark Ruth,
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Monique
Customer Support Team
Good Day Mark Ruth,
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Monique
Customer Support Team
