NM
Nthabiseng M
1 reviews | Active since Jan 2017
20 Oct 2020, 13:19
Lack of training in call centre advisor s
An advisor that I spoke to on the 20th at 10:40 am and she was rude and dismissive my mother and elderly person was trying to follow up on her order she hung up on me when I told her or explained to her the situation and she just dismissed me of this is the kind of service u provide at a company I have a good mind to pay off the account and take our business elsewhere clearly you don't appreciate long standing customers that have spent thousands of rands on ur products .
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
20 Oct 2020, 15:12Hi Nthabiseng.
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
Homechoice's reply20 Oct 2020, 15:12
Official
Hi Nthabiseng.
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
NM
Nthabiseng M's updateReviewer Update
20 Oct 2020, 17:14You mean you are going to coach her and nothing will be dine about her behaviour
NM
Nthabiseng M's update20 Oct 2020, 17:14
Reviewer Update
You mean you are going to coach her and nothing will be dine about her behaviour
NM
Nthabiseng M's updateReviewer Update
20 Oct 2020, 17:20You going to coach her and nothing will be done about her behavior on calls in my opinion it is call avoidence because she hung up with no warning nothing if she cannot be patient enough to deal with myself and listen actively first then how can the assistant the senior citizens who buy you products. If indeed you going to do something about the call it was the 1St call I made to your company I think her name was Andiswa or something some Xhosa girl if u can find it it was the call I made before speaking to Precious who was lovely and understanding
NM
Nthabiseng M's update20 Oct 2020, 17:20
Reviewer Update
You going to coach her and nothing will be done about her behavior on calls in my opinion it is call avoidence because she hung up with no warning nothing if she cannot be patient enough to deal with myself and listen actively first then how can the assistant the senior citizens who buy you products. If indeed you going to do something about the call it was the 1St call I made to your company I think her name was Andiswa or something some Xhosa girl if u can find it it was the call I made before speaking to Precious who was lovely and understanding