LD
Leanne D
1 reviews | Active since Jan 2016
14 Jan 2016, 13:38
Lack of response to my request for credit
The advert for an online product was misleading. When I realised that I would not be receiving what I thought I was ordering, I declined to take delivery of the item. My request for assistance began on 20 Nov. 2015. Since then I have sent six e-mails requesting a refund. I haven't had a satisfactory response and to date my money has not been refunded. I am very disappointed with the manner in which this is being dealt with and I would not recommend that anybody shop from Homechoice.
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Replies (1)
Homechoice's replyOfficial
19 Jan 2016, 16:12Hello LeanneDewar,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply19 Jan 2016, 16:12
Official
Hello LeanneDewar,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team