Lack of correspondence

Good day. I am extremely saddend by the customer satifaction that i am recieving from homechoice.<br> I have always maintained an exellent credit record with them. In April 2014 i had gone on maternity leave and advised them not to call me as i will purchase when i return to work as i had been recieving numerous call everyday asking me to purchase and this was becoming tiresome. From early this year i have been trying to purchase and i was notified that my account had been supsended. i tried contacting them so many times but have not recieved any response thus far. Everytime i speak to a consultant they advise of this and no-one ever gets back to me. What is the point of having so much credit if are unable to purchase and recieve no response. #Very Dissapointed customer