Items collected for exchange - Over a month

We have had the guys come from homechoice to collect the Headboard set because it was not the correct size that was supp****. The guys have taken th headboard and base over a month ago and we have still not received the replacement one. We have received the statement and we are being charged for somethidn that I do not even have. I emailed a consultant at home choice her name is Zoliswa Gaba , up till now she did not contact me. I cannot see how we can be charged for something that we do not have in our possession, no one up till now has contacted us to tell us when we will receive the replacement or what is going to happen. This was the worst mistake we have made to purchase through HOMECHOICE and will not recommend to anyone!!!